We believe in developing long term relationships with our clients, industry partners, and employees. All of our business decisions will be based upon nurturing these relationships. We want to provide value to you beyond the normal mortgage transaction. This includes education of the financial implications of owning your own home and an orientation of the process. We will also continue to provide valuable information regularly through our newsletter and e-mail communication. The core values of Madison Financial that we feel enhance the long term focus of our business are:
- Honesty - We will always be forthright in our business dealings.
- Integrity - We will make recommendations based on what we feel is in the best interests of our clients and not ourselves.
- Reliability - We will follow through on what we say that we will do. We will answer your questions in a timely manner. We will not promise something that we are not capable of doing.
- Consultation - We realize that each individual has special needs and we want to customize a solution to meet those requirements. This will be accomplished through an open discussion of your goals.
- Communication - We will always keep our external and internal customers informed of where we are in the purchasing process. The key to an effective business transaction is communication. This eliminates any last minute surprises.
- Professionalism - Our staff will continue to educate themselves and pursue certifications that are relevant to our industry. We belong to the National Association of Mortgage Brokers to keep ourselves current in the mortgage industry. We will also conduct ourselves in a professional manner in our business dealings.
- Friendly and Courteous - We will be very pleasant to work with and we will never be disrespectful to our customers or business partners.